| 1. How do I know my credit card is safe?
All credit card information is encrypted with top-security 128-bit software,
the industry standard.
2. Where do my pictures go when I upload them?
A copy of your photo is sent to our computers for processing. We keep
your photo for 7 days, and then delete it. No copies of your picture are kept.
3. When will my pictures be ready?
Your pictures will be ready for pickup 5-7
business days after placing your order. Please add 3-4 business
days for home delivery (via CanadaPost).
4. What resolution do I need?
Image Resolution:*
| Minimum size |
Print Size |
Gifts Available |
| 640 x 480 |
4" x 6" |
mugs |
| 635 x 889 |
5" x 7" |
mugs |
| 1016 x 1270 |
8" x 10" |
mugs, calendars, mouse pads, T-shirts, sweatshirts |
*Note: Low-resolution images do not work for certain items.
If your resolution is too low, you will see a warning message. At that point, you may
continue to use the image, but at your own risk. PhotoCounter is not responsible for poor
quality caused by low-resolution images.
5. What if I have problems uploading or ordering from your site?
Please use our handy Technical Support section.
6. How do I get my pictures?
You can pick them up at the store you choose, or have them delivered
right to your door (via CanadaPost) for an additional $5.00.
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